Frequently Asked Questions
Are all minerals shown on the website the exact piece I will receive?
Yes. Unless otherwise stated, my mineral specimens are one-of-a-kind pieces. The specimen shown in the listing is the exact piece you will receive.
Where do your minerals come from?
I carefully source my minerals from trusted suppliers around the world. Whenever locality information is available, I include it in the product description.
Do you ship worldwide?
Yes! I ship worldwide. Shipping costs are calculated based on your destination and parcel size.
How are mineral specimens packaged?
I carefully wrap and securely pack each piece to help protect it throughout its journey. I take extra care with delicate and fragile specimens.
Can I combine multiple purchases to save on shipping?
Yes! Open boxes are welcome. You can combine multiple purchases before shipping, which can make international shipping more cost-effective.
Is shipping insurance included?
Shipping insurance may be available depending on the destination and carrier. Additional fees may apply, and I can provide more information about available coverage before shipment.
Do you accept payment plans?
Payment options may be available on qualifying purchases. Please contact me before purchasing if you'd like to discuss the options available.
Are colors exactly the same as they appear in photos?
I do my best to photograph each piece as accurately as possible. However, colors may vary slightly depending on lighting and your screen settings.
Can I return or exchange a mineral?
Because my specimens are unique and individually selected, all sales are generally final. Please review my Store Policies for complete information regarding returns, damages, and order issues.
How can I contact you?
If you have a question about a specimen or your order, feel free to contact me. I'm always happy to provide additional information, photos, or videos when available.
Still have a question?
If you couldn’t find the answer you were looking for, feel free to contact me. I’ll be happy to help with any questions about a specimen, your order, shipping, or anything else.